Tyro provides integrated EFTPOS terminals that eliminate double entries, abolishes re-keying errors and makes reconciliation a breeze. Tyro works to increase the efficiency at your front desk and provide your patients with instant Medicare Easyclaim rebates.
Source: https://www.medicaldirector.com/marketplace/tyro-payments
Recording a Credit Card Surcharge
TYRO EFTPOS devices expect to see that your practice charges patients a credit card surcharge, and it is not possible to pair a TYRO terminal with Helix unless you have recorded a credit card surcharge fee for your practice.
Regardless of whether you actually charge patients this fee, the credit card surcharge field in Helix must have a value assigned to it (even if that value is $0.00).
1. Create a new fee for your Credit Card Surcharge.
o During the process, at the 'Add Fee Schedule' window, name the fee e.g. CCS (Credit Card Surcharge). Remember what you named the fee, as you will need to refer to it shortly.
2. Access Centre Settings.
3. Locate and edit your centre.
4. Select the Billing tab.
5. Locate the Credit Card Surcharge field, and enter the name of the fee you created in Step 1.
6. Save and close Centre Settings.
Terminal Configuration
Important: Before you configure your Tyro device, please ensure you have recorded a credit card surcharge value into Helix.
Setting up the Tyro device starts with setting it up under Centre settings in Helix.
1. Go to Settings > Centre Settings > Edit Centre
2. Under the “Integrated Payments & Claiming”, toggle “Enable integrated payments for Helix” to “On”.
3. Add a new terminal by clicking 
4. Select the appropriate terminal provider and enter the preferred terminal name.
5. Follow the instructions as seen on screen.
6. Enable EasyClaim by toggling the button to “On”. Tick on Patient claims.
7. Follow the remainder of instructions as seen on screen.
8. If pairing is successful, configuration is saved automatically.
Pairing the Practice Terminal with a Practitioner
For a practitioner to start using EasyClaim, the terminal must be paired with the practitioner details. To do this, the user must edit the practitioner’s record under User settings:
1. Go to Settings > User Settings > Edit Users
2. If the user works in more than one centre, choose the centre where they will be using the terminal.
3. Enter the “Payee Merchant ID”. The Payee Merchant ID is the same as the “Merchant ID” shown in the terminal during the terminal set up.
Paying via Tyro
1. Create the visit and process the billing as usual.
2. At the bottom of the screen, select the Tyro terminal.
3. Select payment type as Auto.
4. No need to key in the value, payment should go through the terminal automatically.
5. Follow instructions as seen on screen.
Claiming (Patient Claim – Fully Paid) via Tyro
1. After receiving full payment from the patient and payment is received via EFTPOS, auto receipting is done; i.e. a tax invoice and receipt is generated – removing the need for the user to do this separately.
NOTE: Payment can be made by cash as well. However, if the service is paid by cash, issuing receipts will be manual.
2. Option to make the claim via Medicare or EasyClaim is presented to the practice manager.
3. Select Easyclaim (EFTPOS)
4. Click ‘Yes, submit claim’
5. Benefit will be displayed on the terminal and screen
6. Follow the instructions as shown on the screen
7. Claiming via Medicare Online works in the same way as it is now.
Note: If Medicare Online is selected, the label on the button changes from ‘Yes, submit claim’ to ‘Store claim’, as seen below:
Claim Summary
1. After making a claim, a claim summary will pop up:
2. If several claims have been made within the same visit, a drop-down is available for the user to check each claim made.
3. The summary can be called again by clicking the ‘Patient Claim Result’ link:
Checking Errors
o When there is an issue with the Tyro machine:
• https://help.tyro.com/s/topic/0TOD0000000bnPjOAI/errors-and-declines?tabset-d3e2c=2
o When there is an issue with the connection:
• https://www.tyro.com/selftest/
o Where there is an issue with Medicare: